Complaints & Grievances

This page details the step-by-step process for filing an FNG (parent/student) or GF (public complaints) grievance or complaint. Please review this entire page and the related policies. Note: Employee complaint/grievance information is available here.

1. Start with Informal Resolution
   Please try to resolve the issue informally by discussing it first with the campus principal, department head, or relevant administrator. Almost all matters in are resolved at this level. Waller ISD is dedicated to working with students, parents, and community members to solve issues in a direct and timely manner.
    
2. File a Formal Grievance - Level One 
   If the issue is not resolved informally, you may file a formal grievance following the procedures below:
   • Parent/Student Complaint (FNG)
     • Review Local Board Policy related to complaints
     • Complete the Parent/Student Grievance Form - Level One 
   • Public Complaint (GF)
     • Review Local Board Policy related to complaints
     • Complete the Public Complaint Form - Level One 
   • Submit the Form
     • Parents/Students/Public: Please submit the form to adavis@wallerisd.net, and it will be filed with an appropriate administrator.
        
3. Appeals
   If the grievance is not resolved at Level One, appeals may be filed. 
   • Parent/Student Appeal (FNG)
   • Public Complaint Appeals (GF)
   • If not resolved informally or at level one, the applicable administrator will provide the appeal form. 

Need Assistance? 
Waller ISD is dedicated to working with students, parents, and community members to solve issues in a direct and timely manner. Please include all relevant details, evidence, and supporting documentation when filing your grievance to ensure a thorough review. 

Contact Information: 
Angie Davis 
Deputy Superintendent 
adavis@wallerisd.net | 936.931.3685